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Forum Discussion
Files not syncing from my Surface
I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seeing is May 2nd, and I know I've saved later versions.
I save the originals to Dropbox via my PC; I'm trying to get them from my Surface, but they're not there.
Thanks,
- Rich
Super User II
MountainGram wrote:
I save the originals to Dropbox via my PC; I'm trying to get them from my Surface, but they're not there.
Did they sync from your PC to Dropbox? Can you see them if you sign in to your account on Dropbox.com? Does the recent activity for the files appear on your Events page?
If not, the files likely didn't sync (or finish syncing) up to Dropbox. Make sure the Dropbox application on your computer is running and visible in the system tray (Windows) or menu bar (Mac).
I cannot find them either on my device or on dropbox.com. Two full days seems an awfully long time for a simple word document not to sync.
The last files I see on my surface and on dropbox.com are from May 2nd.
The dropbox icon on my system tray shows two files that I opened today as still syncing, but not the ones from May 5th.
- Jay
Dropbox Staff
HI MountainGram, does the file appear in the Dropbox folder on your laptop? Does it have a sync icon on it?
A screenshot showing this would help us greatly!
- Make sure your Dropbox account is syncing properly and that both your PC and Surface are connected to the internet. Files might not update right away if there are connection problems or if you need to refresh the Dropbox app.
And now Dropbox hasn't synced since June 21st. I have files I can access on my PC, but they're not showing up at Dropbox.com
The advanced reset you sent is far too complicated for a non-tech person like me. Shouldn't there be a simpler solution?
- Walter
Can you please let us know which part of the advanced reinstall is troubling you MountainGram?
