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Forum Discussion
Files not syncing on desktop
Have used DB for many years and never had this problem. I created a folder on my desktop with various subfolders + shared with a team mate who then uploaded a series of documents to those folders, no problem. i can easily access them online but they are not syncing to my my desktop folders. nothing is in there. I am using a PC. here is what i have tried with no luck:
1) logged out on desktop and re-logged in. all files resynced to completion. still nothing.
2) created a new sub-folder on desktop with 1 doc and it synced online
3) created a new sub-folder online with 3 docs, the folder showed up on desktop but its empty.
4) i have checked files + folders for any restrictive permissions but cant find any
i have never had this happen before, can someone help? thanks!
AzureSure wrote:
i can easily access them online but they are not syncing to my my desktop folders ...
Files are named appropriately, without any characters that would be incompatible on a Windows system? This is especially common if you're sharing with a Mac user, and would prevent such files from syncing down to your computer.
I even just tried uninstalling + reinstalling the DP app on my desktop and no change there either. ugh!
also - have a paid account w 2TB of storage, so space is not the issue either
- Rich
Super User II
AzureSure wrote:
i can easily access them online but they are not syncing to my my desktop folders ...
Files are named appropriately, without any characters that would be incompatible on a Windows system? This is especially common if you're sharing with a Mac user, and would prevent such files from syncing down to your computer.
