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ac1982's avatar
ac1982
Explorer | Level 3
2 years ago

Unable to use Google Account to log into Droppbox app

Hi. I am unable to use my Google Account to log into Droppbox app, so I can't install it on my PC. I don't have any problem using the same Google account to log into the Dropbox website.    I cli...
Account Access
Desktop
Dropbox Basic
Setting up the apps
  • SeedMadness's avatar
    SeedMadness
    2 years ago

    Hi,

     

    Cheers for the speedy reply!

     

    We are indeed on a Basic Plan and there are currently 3 devices linked to the account.

     

    I've removed one of those devices and I am able to log in and complete the desktop app installation.

     

    Thanks for your help!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
ac1982 wrote:

I click on the "Google" login button and I am shown the "Sign in with Google" window. Then I select my account, and nothing happens.

When you created the account, did you use the Sign in with Google option or did you sign in with an email address and password? If you didn't create the account using the Sign in with Google option, don't use it to try to sign in now. Just enter your email address and password manually and see if that helps.

ac1982's avatar
ac1982
Explorer | Level 3
2 years ago

I used the Sign in with Google option. I've been using that Google account for my Dropbox account for years.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey ac1982, do you perhaps have any security app, like an antivirus, VPN, firewall etc., that might be causing the app to not function correctly?

     

    If you do, temporarily disable them, to see if it helps.

    • SeedMadness's avatar
      SeedMadness
      Helpful | Level 5
      2 years ago

      Hi there, I'm having this exact same issue.

       

      I originally signed up to Dropbox using the sign in with google option and it works fine on the web app and on my previous desktop but since moving across to a new desktop the sign in with google option will not let me into the desktop app.

       

      When attempting to sign in I am presented with the usual sign in screen:

      then upon selecting the sign in with google option I am taken to this page in my browser:

      then I'm presented with a pop-up and asked to confirm the google account I want to sign in with

      then the pop-up closes and I'm returned to the start like nothing ever happened

      I have tried this using 2 different browsers (Brave & Firefox) and I have made sure that the windows firewall has exemptions for Dropbox. I currently have no VPNs installed or enabled on this machine either. I have also tried 2 separate antivirus providers and added an exemption to the Dropbox app from both of them and still get the same result.

       

      At this point any help would be much very much appreciated.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi SeedMadness, welcome to our Community! 

         

        Are you part of a Dropbox Business team or using an Google business-level SSO credentials?

         

        Is it possible that you're using a Basic plan? And if you are, can you check how many connected devices you have at the moment, and if they are more than 3? 

         

        Keep me posted, and we'll take it from there!

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