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Forum Discussion
Unable to manually move Dropbox folder to users/[user]/cloud storage
Hi,
We have two identical MacBook Pro systems and need to keep them synced. In order to do this properly, we need the Dropbox folder to be located in the same location on both systems.
O...
I just wanted to share that we found the solution to this issue. It took a month, and should perhaps be more widely available. Basically, Dropbox will not permit a File Provider upgrade, if the number of files being synced exceeds 300,000. The solution for us was to unsync a bunch of content to get below that limit, then apply the upgrade (which appeared automatically), then resync the full data set. Aside from a few minor teething issues, things seem to be working, and this has finally enabled us to sync our systems bu having Dropbox located in the same location.
Hi Hannah,
Many thanks for your response.
Ticket #23020638,
Ticket #22972347
Ticket #23064167
... all relate to this issue.
Unfortunately your support reps keep closing the case before it has been resolved.
I'd be hugely grateful for your help in getting a proper solution to this issue.
Kind regards,
Jules
Nancy
Dropbox Staff
Dropbox StaffHey Jules! Sorry for jumping in, and thanks for the ticket numbers.
You mentioned in the beginning that one of your computers appears to be ineligible for the Dropbox for macOS on File Provider update.
Did you receive an error message perhaps? Can you send me a screenshot of what you see on your end?
I’d like to have a look, and check if there’s another workaround here.
Hi Nancy - many thanks for your response. Here's what Dropbox tells me on the system in question:
- Nancy
Thanks for the screenshot! From what I understand, your device isn’t generally ineligible for the update. However, it seems that the update hasn’t been rolled out to this one yet.
What I’d like you to do is to make sure your desktop app is up to date first, and then, check out these steps.
To grant full disk access to Dropbox on your device, please follow the steps outlined here, according to your OS version.
Let me know if this helps at all.
Hi Nancy,
Many thanks for your response.
Dropbox is already configured with Full Disk Access, and full Accessibility access - have checked and all settings were already enabled.
Desktop app is already fully up to date - currently running v189.4.8395
I feel like I'm still no closer to a resolution. I can't manually move the Dropbox folder to users/[user]/library/cloud storage. I'm unable to upgrade to File Provider. I'm unable to downgrade to a pre-File Provider version on the machine that needs to be kept in sync with this one.
Extremely grateful for your ongoing help and support and would love to hear any further suggestiosn.
Kind regards,
Jules
