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JHB3's avatar
JHB3
Explorer | Level 4
8 months ago

Unable to connect the Mac Desktop App with my account

  Please Help🙏 Unable to connect An error occurred during a connection to dropbox.com.   The site could be temporarily unavailable or too busy. Try again in a few moments. If you are un...
Desktop
Mac
Setting up the apps
JHB3's avatar
JHB3
Explorer | Level 4

Hello Walter,

I'm using the following system:

In order to use Dropbox Desktop App I installed "Dropbox 195.4.4995.arm64.dmg".

Opened it and clicked on login at the app welcome page.

Following link opens in the browser:

https://www.dropbox.com/oauth2/authorize?client_id=0y80pawf201e3if&redirect_uri=https%3A%2F%2Fdropbox.com%2Fdesktop%2Foauth2&response_type=code&code_challenge=BaFy1fTQVTrdad2dk6zWUhZ7c5PDVW-Whnv4xNHxRzU&code_challenge_method=S256&state=DO-H1d2-RZ_GyFBEPJNe6mGKxTTxKlcZYdyCUI52PdA

 

Than I click "Allow" and the page is redirecting to:

Safari:

https://dropbox.com/desktop/oauth2?code=gbvf1MCDJ_oAAAAAAAAQqUBOoWakupf0jThCMDxRFhs&state=vz2H55iML_pmiKZpAFS0HH8uynTWIlu9JJmA3wI3o8w

 

 

Firefox:

https://dropbox.com/desktop/oauth2?code=gbvf1MCDJ_oAAAAAAAAQrJ8SeOG1B8qlCu3AML7jUBw&state=DO-H1d2-RZ_GyFBEPJNe6mGKxTTxKlcZYdyCUI52PdA

 

On both browser's I cleaned the cache and tried it several times.

The issue do appear with different installed desktop app versions.

In this example I used the .dmg from your  provided link.

I have connected 2 devices.

 

Locking forward to your feedback, thanks in advance!

 

 

 

FritzTheBox's avatar
FritzTheBox
Explorer | Level 3
8 months ago

Hi JHB3,

 

I did a Free Website Uptime Test for dropbox.com 

 

that gave me a TCP Connection Error for Hamburg and Berlin.

 

Are you accessing from these locations too?

    • FritzTheBox's avatar
      FritzTheBox
      Explorer | Level 3
      8 months ago

      The www did not work for me either. It seems that this call is not supported at www.dropbox.com.

      But what worked for me on Saturday was to use a IPv6 network, just in case your network is able do speak IPv6. A global proxy setting which does not use the non working router visible from Hamburg/Berlin could do the same. I suppose, the proxy can be revoked when having linked the App.

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        8 months ago
        FritzTheBox wrote:

        The www did not work for me either. It seems that this call is not supported at www.dropbox.com.

        ...

        It is supported, definitely! Even more, when the domain is without leading 3w, a redirect should come that redirect to there and may show up something like:

        I don't know why this doesn't work for you though. It doesn't matter are you using IPv4 or IPv6.

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