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artbytar's avatar
artbytar
Explorer | Level 3
2 years ago

"There's a Problem with this Request" when logging in desktop app on Mac

Have correct user and password, get this error when logging in on Desktop App:
Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Did you make sure to follow these steps as well during the process artbytar ?

artbytar's avatar
artbytar
Explorer | Level 3

Thanks! I am on the basic plan, but I have checked devices and I only currently have my phone connected. I'm not running any security software except for what is built into Mac Ventura OS. I recently upgraded to the new M2 MacBook Pro and it does seem to be locked down with all kinds of security, so I suspect that's the issue, but I think I have given dropbox access to everything I know to give it access to....so I'm still stumped. It was working fine on my old MacBook Pro.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Did you make sure to follow these steps as well during the process artbytar ?

  • artbytar's avatar
    artbytar
    Explorer | Level 3
    2 years ago

    Thanks Walter! I had to give those other areas outlined in the "Steps" document access and was finally able to log into the desktop app.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear it's sorted now artbytar - thanks for keeping me in the loop too!

       

      See you around the Community and take care. 

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