We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sabaris's avatar
sabaris
Helpful | Level 5
6 months ago

The newly installed Dropbox won't open on my laptop with Windows 10.

newly installed dropbox (laptop, windows 10) will not open so cannot move it to file explorer
Desktop
Install
Setting up the apps
Windows
  • sabaris's avatar
    sabaris
    6 months ago
    Hi Megan, thanks so much for your help. I have resolved the problem more or less and can live without sync for now as I am used to copying files to usbs snd dropbox as I go.
sabaris's avatar
sabaris
Helpful | Level 5

Thank you Megan. I typed my reply but it vanished before I could hit send (I think)

1. cannot open dropbox on my new windows 10 laptop

2. on my old one, the dropbox folder and all its subfolders was in file explorer, so I could easily drag and drop from one to the other. Is there an alternative way of doing that? Or would syncing help - if I could open dropbox in the first place to set it up?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey sabaris, thanks for the reply! 

 

However, a few things are still not entirely clear to me. 

 

You mentioned that the app can't be opened. Do you get any errors? What is the behavior you experience on your end? Please feel free to be as detailed as possible. 

 

As for the Dropbox folder, as mentioned above it would automatically be created in your File Explorer, after the installation of the app. 

 

You should be able to access your existing files there and add/edit/remove any files you want. Have you made sure that the app is successfully downloaded and installed? 

  • sabaris's avatar
    sabaris
    Helpful | Level 5
    6 months ago

    Hi Megan, thank you for replying.

    There is no dropbox in file explorer, though the icon is sitting in the window with squares next to the start panel. When I click on it, nothing happens.  This is the third time I have uninstalled and started again with the same result.#=

     

    Apologies for slow response, I was expecting answers on the community page not by email, found yours by chance,

    • sabaris's avatar
      sabaris
      Helpful | Level 5
      6 months ago

      ignore symbols in last message, I am finding it difficult to get used to a small keyboard and they got in by mistake

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey sabaris, do you have a small Dropbox icon, next to your WiFi on your task bar?

         

        If so, then would you mind clarifying the app's syncing status at the moment? 

         

        Have you also ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!