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PRQ's avatar
PRQ
Explorer | Level 4
10 months ago

The Dropbox shortcut on my desktop isn't working

My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted m...
Desktop
Windows
  • Jay's avatar
    Jay
    10 months ago

    Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi PRQ, thanks for bringing this to our attention.

 

Are you referring to accessing the Dropbox folder itself, or by opening the Dropbox desktop application which is visible in the system tray?

 

This will help me to assist further!

PRQ's avatar
PRQ
Explorer | Level 4
10 months ago

It's the desktop application that won't open via the shortcut icon (on taskbar, in start menu).

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

     

    What is the current version of the app running on your computer?

    • PRQ's avatar
      PRQ
      Explorer | Level 4
      10 months ago

      I just reinstalled normally via my online dropbox. (I've never heard of "advanced reinstallation"). The version is 190.4.6383

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey PRQ - sorry to jump in here, but have you tried re-creating the shortcut after reinstalling the app? 

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