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Nautek's avatar
Nautek
Explorer | Level 3
8 years ago

"The Dropbox installer failed to start"

I moved some dropbox files from the C: drive to the 😧 and now i can't run the installer after i uninstalled Dropbox. Here is what happens:
Desktop
Install
  • mb60893's avatar
    mb60893
    8 years ago

    Hi, I'm assuming you're running Windows and your installer isn't working... Have you installed Dropbox before by any chance?? I had this problem when I tried uninstalling dropbox, my computer crashed, and then I was unable to reinstall Dropbox.

     

    So here's what I tried.

     

    I downloaded a program called RegAlyzer from PortableApps.

     

    I installed the application, then under the "Search" feature I said search for the string "Dropbox".

     

    Tick all the boxes that say "Keys" "Values" "Data" "Strings" "Numerics", but NOT Binary Data. Under Search Range, select Whole Registry, and under Misc, select "Ignore Case".

     

    Hit Search. Leave the computer for a few minutes. The results will hopefully accumulate a number of Windows "Registry" entries.

     

    Some of these entries stop the installer from doing its thing.

     

    When the search is complete, right click on any of the results, press select all, then right click again, and press "Delete Selected."

     

    When this is done, download the dropbox installer and try installing again now.

     

    Good Luck!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi there Nautek, 

 

We 'd really like to follow-up on that. Could you please write in to us at http://bit.ly/1K3sAVW and respond to this post with your ticket ID or the email address you used? 

 

Thank you in advance!

 

Kind Regards,

JaneA

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