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Forum Discussion

Rapoo's avatar
Rapoo
Explorer | Level 4
10 months ago

The Dropbox desktop app blocks Clipboard

hello I'm using Dropbox on my PC, and sometimes I run into inconvenient situations, so I'd like to ask a question. I installed Dropbox on my PC and designated a dropbox folder. However, I don't kn...
Desktop
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for letting us know about this, Rapoo.

 

It's very strange that this is caused by Dropbox.

 

What is your Windows version?

 

Also, what is the sync status and version of the Dropbox app?

 

You can hover over the Dropbox icon in your system tray for this info.

 

Let me know and we'll go from there.

Rapoo's avatar
Rapoo
Explorer | Level 4
10 months ago


My Windows version is Windows 10 22H2(OS Build 19045.3930).
My computer have AMD Ryzen Threadripper PRO 3995WX, 256GB RAM, NVIDIA GeForce RTX 3090.

Dropbox version - v190.4 6383

And what is sync syatus??? latest state?
I'm using Windows in Korean, so I don't know the exact expression in English.

Is there any more information I should give you?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Rapoo! You can find the syncing status of your Dropbox app by clicking on the small Dropbox icon in your system tray. The syncing status should be at the bottom (syncing/up to date etc). 

     

    Also, to clarify, is this something that’s only happening for your Dropbox files, or are you encountering the same behavior when working with other files/folders on your computer?

    • Rapoo's avatar
      Rapoo
      Explorer | Level 4
      10 months ago

      Hi Nancy 

      This happening also occurred on my previous computer, so I did not install Dropbox on this PC and was only using Chrome. Still, I thought it would be okay now that I changed my computer, so I reinstalled PC dropbox and the same happening occurred again.

       

      First of all, the Dropbox shared folder is located in D, not the C drive where Windows is installed, and the clipboard did not work properly regardless of whether the file was in the shared folder or not.

      Messenger files for PC are also installed on the C drive.

       

      I don't know exactly under what circumstances it occurs, but a strange symptom appeared a few minutes after Dropbox was synchronized. After rebooting, it works normally, but then suddenly.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the additional info, Rapoo.

         

        Can we send you an email, so that we can investigate this on a deeper level?

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