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ElSid1's avatar
ElSid1
Explorer | Level 3
3 years ago

The desktop app won't run, Failed to create keystore regkey

Installed DropBox on a clean Windows 10 computer. At one point, was running OK on Admin Account. Will fail to autorun on standard user account (I had an issue with MS creating a NEW account when I...
Desktop
Error Messages
Install
Setting up the apps
Windows
  • Jay's avatar
    Jay
    3 years ago

    Hi ElSid1, thanks for bringing this to our attention.

     

    The problem you're experiencing could be related with the level of access to the Windows Registry.

     

    This means that Dropbox is attempting to access vital account information using your Windows Registry, but is being denied permission. If you're not on a Dropbox Basic plan with more than 3 devices connected, try using these steps in order to fix the issue. 

     

    Keep me updated with any progress!

ElSid1's avatar
ElSid1
Explorer | Level 3

Jay,

OMG, didn't even think about the 3 devices as I reformatted the drive. I went in and deleted all linked devices and ... unfortunately, can't test your solution as I re-reinstalled Windows 10.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey ElSid1, sorry to jump in here.

 

I just wanted to check if you're still getting the same error if it was resolved for you after all. 

 

Let us know and we'll take it from there!

  • ElSid1's avatar
    ElSid1
    Explorer | Level 3
    3 years ago

    Walter,

    I've accepted Jay solution; however, I never got to the root of the issue. Just re-reinstalled windows

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