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edmondcr's avatar
edmondcr
Explorer | Level 3
2 years ago

Sound of mp4 videos is weird in mobile app

When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
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jwilk17's avatar
jwilk17
Explorer | Level 3

my .mp4 file is stored on drop box and the audio playback is distorted when i playback on iphone. no problem when playback on computer or if the file is downloaded to my iphone and played back locally

jwilk17's avatar
jwilk17
Explorer | Level 3
2 years ago

here is the link to the file.  this is frustrating.  please help tell me what to do to fix this.... 

 

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey jwilk17, thanks for reaching out to our Community.

     

    I moved your post to a thread that recently dealt with the same issue; can you try the troubleshooting steps in this thread, to see if they help?

    • edmondcr's avatar
      edmondcr
      Explorer | Level 3
      2 years ago
      The troubleshooting doesn’t help. The only way to fix that is to export the video to somewhere like files in iOS. Once you do that, the sound of the video is back to normal, but it is annoying that you have to do that to every single video. I hope Dropbox can fix that.
      • jwilk17's avatar
        jwilk17
        Explorer | Level 3
        2 years ago

        what do you mean export the video to somewhere like files in iOS?  do you mean IOS file storage?

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