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Webby057's avatar
Webby057
Helpful | Level 5
2 years ago

Video is only playing sound, why?

I have a video that will only play the sound can anyone help me please.

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Webby057, thanks for bringing this to our attention.

     

    Are you experiencing this on the Dropbox site, the mobile app, or when viewing the file on your computer?

     

    Which device and OS are you running?

     

    This will help me to assist further!

    • Webby057's avatar
      Webby057
      Helpful | Level 5
      2 years ago
      I only use the mobile app it was ok then i shared it , again ok, few months layer went back to it now only the sound plays.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to jump in here, Webby057.

         

        Can you clear the Dropbox app's cache on your phone, to see if that helps?

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