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Forum Discussion
Video is only playing sound, why?
I have a video that will only play the sound can anyone help me please.
Does the video play normally when you download the file to your computer from the Dropbox site?
On the phone, could you try marking the file as offline first, and then try to play it?
Jay
Dropbox Staff
Dropbox StaffHi Webby057, thanks for bringing this to our attention.
Are you experiencing this on the Dropbox site, the mobile app, or when viewing the file on your computer?
Which device and OS are you running?
This will help me to assist further!
I only use the mobile app it was ok then i shared it , again ok, few months layer went back to it now only the sound plays.
