We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Sound of mp4 videos is weird in mobile app
When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
Megan
Dropbox Staff
Dropbox StaffHey there, edmondcr, welcome to our Community!
Does this previewing issue affect all of your .mp4 files, or some of them? Can you also clarify the OS you're using, and the Dropbox app version installed there?
Keep me posted, and we'll take it from there!
Some of them have the issue, but when I remove the files and try to put them into the folder again, the problem is still there. All my iOS version and dropbox app are up-to-date. Thank you.
- Megan
Hi edmondcr, do you use our desktop app, or mobile app?
Provided you're using the mobile app, could you try to save the .mp4 locally to your device, to check how it sounds there?
- I use both mobile and desktop app, but only mobile app has the issue.
Yes. I do. It is completely fine when I play it locally. What I meant for the weird is having the buzzing sound or electric sound when I play most of the mp4 files on mobile app.- Walter
Hey edmondcr, sorry to jump in here, but have you tried clearing the app's cache at all since you first noticed this?
To do so on iOS:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
