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Forum Discussion

edmondcr's avatar
edmondcr
Explorer | Level 3
2 years ago

Sound of mp4 videos is weird in mobile app

When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
Mobile
Preview
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, edmondcr, welcome to our Community! 

 

Does this previewing issue affect all of your .mp4 files, or some of them? Can you also clarify the OS you're using, and the Dropbox app version installed there?

 

Keep me posted, and we'll take it from there!

  • edmondcr's avatar
    edmondcr
    Explorer | Level 3
    2 years ago
    Some of them have the issue, but when I remove the files and try to put them into the folder again, the problem is still there. All my iOS version and dropbox app are up-to-date. Thank you.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi edmondcr, do you use our desktop app, or mobile app? 

       

      Provided you're using the mobile app, could you try to save the .mp4 locally to your device, to check how it sounds there? 

      • edmondcr's avatar
        edmondcr
        Explorer | Level 3
        2 years ago
        I use both mobile and desktop app, but only mobile app has the issue.

        Yes. I do. It is completely fine when I play it locally. What I meant for the weird is having the buzzing sound or electric sound when I play most of the mp4 files on mobile app.

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