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Forum Discussion
SOLVED: Dropbox App unexpectedly quit on Windows 10
I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..."
It started about two weeks ago (and around the same time as two other u...
Hi,
It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.
To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.
System Configuration>Services>
Check Hide all Microsoft Services
Disable All
I recently upgraded DropBox to a 4 TB plan. My folders contain about 4,000,000 files. Some of them were added recently.
Since the upgrade, DropBox cannot complete the updating process. As a result, I have files on four different devices that are not in sync.
I am leaving for a conference in a couple of days and, instead of working on my presentations, I am stuck trying to restart, reinstall, and reboot stuff.
It starts by saying that it is indexing 4M files, then over the course of 2 days, the number drops significantly, e.g., to 350,000 or even to 10,000, then DropBox crashes and leaves a message saying "DropBox unexpectedly quit. Your files are safe...". I've looped from reinstall to restart to this error message more than 10 times over the past week, on multiple devices.
I repeatedly reinstalled everything and rebooted.
I am willing to delete some files and/or stop synchronizing some directories but I don't know where to start. I tried removing the most recently added directories and then restarting DropBox but that didn't make a difference.
Please help. I am spending entire days on this and I cannot get back to my work.
Thanks.
Drago
Megan
Dropbox Staff
Dropbox StaffHi dragomirradev, I'd be happy to help!
You mentioned that your Dropbox account contains 4 million files. It's important to keep in mind that the app has a soft limit of 300K files.
Now, if I were you, I'd use selective sync in order to offload the app, and the device itself. Can you give this one a go, and let me know of any updates?
Also, what is the version of the app that you have installed to your device?
Keep me posted!
DropBox keeps sending me ads to increase my storage space from 1 TB to 2 TB to 3 TB to 4 TB.
So, I recently did that and added more files. Now the question is how to remove some of them so that DropBox restarts.
I am using 157.4.4808
I am not even able to do selective sync properly since the app keeps crashing.
I tried deleting a large directory with 1.6M files but even this is taking more than 48 hours. The numbers right below haven't changed in hours. I don't know why the status report says "Uploading" given that these are files that I am removing (on linux) from the DropBox directory.
tangra:~% dropbox status
Syncing 886,339 files
Uploading 886,336 files...All in all, I've spent more *than 60 hours* of personal time over the last few days dealing with this, inc,luding 15 hours each day on Saturday and Sunday. It has been a disaster. I am supposed to be working on a presentation for a conference. I am leaving today and I haven't been able to work on the presentation because of all these problems.
Please help me out! Can you please remove that huge directory directly from the server?
Drago
Downloading 3 files...- Hannah
Sorry to jump in here, dragomirradev and sorry to see you're having trouble.
The Dropbox app's performance is definitely not at its best right now, due to the large number of files and the simultaneous tasks it's trying to perform.
Do you see that the sync status of the app is stuck on a specific number of files or does it move, just very slowly?
Hi, Megan,
Thank you.
I am using Selective Sync. I am using the latest version of the software (157.4.4808).
I have rebooted the machines and reinstalled the client several times.
I am now trying a very tiny Selective Sync to avoid another crash.
However, one of my devices, after 12 hours and more, still says "Syncing" and won't upload or download any files.
I am not sure if I should kill the client and restart the machine or keep waiting.
Thanks.
Drago- Megan
Hey dragomirradev, can you send me a screenshot of the app's current syncing status?
I'd also appreciate a screenshot of what you see when you hover your mouse over your little Dropbox icon.
If I were you, I'd adjust the app's bandwidth settings, in order to make the app go a bit faster, if you will.
Hi, Megan,
Thanks for the message. I am attaching a screenshot.
As you can see, (1) the app is still syncing, and (2) the window in which the messages appear has moved partially outside my desktop, so I cannot even click on the buttons anymore.
Drago
