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Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
Desktop
Error Messages
Setting up the apps
Windows
  • sgrya1's avatar
    sgrya1
    6 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

Owltiger's avatar
Owltiger
Helpful | Level 6

For some reason I could not reply directly to your comment.

Yes, my system has well over 300k, and has been over that limit for years (I have a rather robust PC).  Unfortunately, I have been unable to remove anything in selective sync because as soon as the application starts up and I go to click on the options it crashes into the same error message.  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Owltiger, thanks for the speedy reply. 

 

Can you try one more thing? If you have the stable version already running on your computer, could you temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox? 

 

Maybe that will do the trick. 

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