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Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
Desktop
Error Messages
Setting up the apps
Windows
  • sgrya1's avatar
    sgrya1
    6 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

katrisone's avatar
katrisone
Explorer | Level 3

 

Hello,

 

not sure where to put this issue. Anyway - I have w10, dropbox every half an hour returns message above. It is very annoying and also I need to keep dropbox opened ideally all the time (my students are uplading hand histories from poker tracker - Holdem Manager 3, I am trying to amtomatically import them to mine). It not only shut downs often but it seems that it afftect the whole process (missing files at both ends etc..).

 

I tried I think everything - rebooting, reinstalling, delinking from my account back and forth, opening as admin, allowing it in firewall, updating everything including windows...

 

Any other recommendation? 

 

Thx (btw tried to reply in my recent post but the "Reply" button is disabled).

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey katrisone, sorry to hear you're still having issues with this.

 

Could you please try an advanced reinstall and let us know how it goes?

 

Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is. 

 

PS: I moved your post under your recent post for clarity. 

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