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Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
Desktop
Error Messages
Setting up the apps
Windows
  • sgrya1's avatar
    sgrya1
    6 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hello sgrya1 - welcome to the Dropbox Community!

I'm sorry to hear you're having issues with our desktop app on your computer. Could you give a simple re-install a go and let me know if you still get this error? 

Thanks in advance!

sgrya1's avatar
sgrya1
Helpful | Level 6
6 years ago

Hi Walter,

No luck with that. I got a message saying that 83.4.152 had been successfully installed.

It tried to launch then failed with the same previous error.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    I see, thanks for the swift response sgrya1!

    As you're still getting the same error, I'd suggest a clean, advanced re-install at this point. 

    Let me know how it goes!

    • sgrya1's avatar
      sgrya1
      Helpful | Level 6
      6 years ago

      That didn't work either unfortunately.

      I was prompted to sign in, the dropbox folder opened, the dropbox system tray app said it was syncing files, then after some time the same error appeared.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        I'm sorry to hear this persists sgrya1.

        At this point, I'll need to have a look at your device's logs so would it be OK if I reached out directly via the email you use for your Community's profile?

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