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Forum Discussion
Smart Sync - Windows Explorer Search Not Working
I am testing Smart Sync for our team. All fine but when files are 'Online Only', Windows Explorer search can't fined them. I have tried a few PCs in our team and all have the same problem, so I don...
grahamaikman, I appreciate your desire to help, but it seems as though DropBox representatives have confirmed this problem to be a "known issue" earlier in this very thread. Its seemingly just taking them a very long time (many months, or longer) to solve this problem. As those DropBox representatives probably alreay know, the inability to search offline files in Windows makes the (otherwise incredible) "SmartSync" feature pretty worthless. That is because, if most are your files are offline files, then the only way to find them is to manually plow through all your DropBox files and folders. Without paying extra for the "SmartSync" feature (as we do), we would have had full search of all of our DropBox files and folders for these past many months. Hopefully DropBox will solve this problem soon.
I imagine we can still use the search function on the web version which might at least indicate where a file is stored for easier way of navigating to it in File Explorer... not ideal but a workaround in the meantime.
True, and thank goodness dropbox search online works as well as it does, but realistically I'd probably only do this as a last resort... it means switching to my browser, going to the Dropbox website and logging in if not logged in already, doing the search, then manually navigating to the file folder in Windows where the file I need is. So not something I'd ever do unless I was desperate. This is actually such a big issue for me because of the way that I work that it means I'm not using Dropbox at all until it gets resolved. Back to OneDrive (which I notice continues to improve and also has the equivalent of Smart Sync, but without the additional fee and searching works.)
Long time user of Dropbox;
Here's the solution;
*Onedrive*
Ross_SDropbox Staff
Hi folks,
I wanted to jump in again as my other posts are getting lost in the thread.
This is something we are aware of, it's also something we are working very hard on internally to resolve. Navigating this particular OS behavior is not a simple, quick fix. We've been working on it for some time due to the complexities and dependencies. We also have to put any fix through rigorous internal testing before we release it into the beta, then stable.
At present we are still testing internally and I hope to be able to update in the near future and give you all an idea of when this will land first in the beta.Many thanks!
- Agreed. Same here. We are in process of changing our business account over to OneDrive. We are testing now, but if this does not get resolved ASAP, we have no choice. DROPBOX MODERATOR: ANY UPDATES?
Following in the hope of getting an answer
