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Forum Discussion

Road_warrior's avatar
Road_warrior
Helpful | Level 6
26 days ago

Slow sync issue after updating the desktop app to v210.4.4854.

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize....
Desktop
upgrades
  • Road_warrior's avatar
    Road_warrior
    3 days ago

    There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

    I now have 212.4.5767 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
26 days ago

Sorry to hear about this, Road_warrior.

 

Can you let us know what your computer's OS and version is?

 

Have you restarted your computer ever since this started happening?

 

And can you please also send us a screenshot of that box you're referring to?

 

Thanks in advance.

  • Road_warrior's avatar
    Road_warrior
    Helpful | Level 6
    25 days ago

    Window 10

    Yes many times. Seems to be the same LONG problem

    Cant get the screen image (Snagit) to cut over

    Other system resources are CPU 94%, Memory 85% and Disk 20%

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      25 days ago
      Road_warrior wrote:

      Other system resources are CPU 94%, Memory 85% and Disk 20%

      What is taking up all that CPU time? Sort by CPU and it should put the CU heavy tasks at the top of the window.

      • Road_warrior's avatar
        Road_warrior
        Helpful | Level 6
        25 days ago

        CPU issues are:

        Tray Assistant 25% to 65%

        Antimalware Service Executable 35% to 45%

        Microsoft Software Protection Service 25% to 40%

        Threat Protection Service 15%

        I have now set Window Threat Protection to only once a day so Tray Protection is now about 65%

  • Road_warrior's avatar
    Road_warrior
    Helpful | Level 6
    24 days ago

     This is the Tray Assistant. There is not button that tell me how to get a list of the corrupted files. There is there nothing on my web page. So how to get a list of the files?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      24 days ago

      Hey Road_warrior -  thanks for the screenshot and the additional information.

       

      Could you try clicking on the app's icon and then on the "View sync issues" button to see if there's anything listed there? 

      • Road_warrior's avatar
        Road_warrior
        Helpful | Level 6
        23 days ago

        When I click, a new screen appears but it is blank except for Like or Dont Like.

    • Road_warrior's avatar
      Road_warrior
      Helpful | Level 6
      18 days ago

      Here are the screen shots

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        Could you try updating to the latest version of the app from this page directly and let us know how it goes Road_warrior? 

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