We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mwendell's avatar
mwendell
Explorer | Level 4
2 years ago

September 2023 iPad app update removed ability to hide the preview pane

If it's still there, they've hidden it really well.

 

If the preview pane cannot be removed or hidden, then the app is almost useless as you cannot browse longer file names without tapping on each one. That's ridiculous. Seeing thirty of the same file name, and having to click on each one to find the one you're looking for makes the app almost unusable.

Mobile
Preview
  • zacw's avatar
    zacw
    2 years ago

    I'm not sure why the X isn't showing up there, but if you tap on a file it should appear. Does that work?

     

  • zacw's avatar
    zacw
    Icon for Dropbox Engineer rankDropbox Engineer
    2 years ago

    Can you share a screenshot? Does it appear if you tap into a preview, but it's missing in the empty / no-preview version?

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey mwendell, thanks for using Dropbox and welcome to our Community!

     

    Could you please clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?

     

    Does it make any difference if you use the Files app by the way?

     

    Any additional information you can share is more than welcome!

    • mwendell's avatar
      mwendell
      Explorer | Level 4
      2 years ago

      Dropbox app version is 344.2.4, running on an iPad mini 4 (model: FK9N2LL/A) with iOS 15.7.8. I am using the 'Files' portion of the app.

       

      • zacw's avatar
        zacw
        Icon for Dropbox Engineer rankDropbox Engineer
        2 years ago

        I'm not sure why the X isn't showing up there, but if you tap on a file it should appear. Does that work?

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!