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Forum Discussion
Recently added files and folders are not showing on other users computers.
Hi,
I'm sharing dropbox with my work colleagues. Dropbox is in the network folder and is being shared on the work network. We're all on Windows 11. Everything has been working fine until recently when it seems we are not seeing each other's updates on files and folders since the beginning of July. Below is some screenshots of what we're seeing:
In the 2022 Folder I've created a 2023 folder on my computer:
In the same 2022 folder on colleague's computer is not showing the 2023 folder:
Similarly, on my colleague's computer you can see a folder called July:
In the same folder on my computer, the July folder is not showing:
Lastly, a file I worked on on 11 July 2023 which you can see in the date modified column on my computer:
The same file on my collegue's computer shows as the 2019 version:
What could the problem be? Please help.
- Megan
Dropbox Staff
Hi HaniN, welcome to our Community!
Let's jump right into this! As a first thing, can you clarify if you're using one Dropbox account, that you're sharing between devices, or if you have two separate ones, and you share content between them?
Based on the screenshots it seems you're using the same account, I just want to confirm, and double check.
Also, it seems that on your colleague's computer there are no syncing icons next to the files in Dropbox. Are we sure the app is up and running? Can you clarify the app's current syncing status, and version at the moment?
Keep me posted!
Hi Megan,
Thanks for responding to my msg.
We are using 1 account (mine) and sharing dropbox files over a private network. When I click the Dropbox icon on my computer it shows a grey box and a msg "Dropbox 179.4.4917 Up to date". Syncing is on and says "no issues".
I have discovered something new: If go to file manager on my PC and access my Dropbox through this path: C:\***\Dropbox.... then we don't see the updates and files as I mentioned in my first message. HOWEVER, if I access Dropbox through this path: C:\Network\***\Users\PUBLIC\Dropbox... then I see all the files and folders we're looking for! It seems we have to access Dropbox through the Public folder to avoid the problems we were having. Not sure if you have something to add to this. Should I move dropbox to the PUBLIC folder on my PC?
