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Forum Discussion

AlexWijffels's avatar
AlexWijffels
Explorer | Level 4
9 months ago

How can I completely remove all Dropbox related stuff from my PC and restart installing Dropbox?

I had some problems of a shared directory that was not syncing anymore. So I removed my dropbox from my PC and reinstalled dropbox. Still no sync. Then I removed the app from my PC and removed all...
Desktop
Install
Uninstall
  • DBoxTips's avatar
    DBoxTips
    8 months ago

    Hello AlexWijffels 

     

    The likely reason Dropbox keeps connecting to the wrong account is because the Dropbox desktop client uses the browser to perform the login operation, so it opens a browser window where you are most likely already connected to the wrong Dropbox account.

     

    Here is what to try: before clicking "Sign in with Dropbox" in the Dropbox application, make sure you first go to your browser, go to Dropbox.com and log out of the Dropbox account that is currently logged in into that browser.

     

    Hope this helps,

     

    Andrew (DBoxTips)

AlexWijffels's avatar
AlexWijffels
Explorer | Level 4

Hi Hanna,

 

It did indeed appear in the list, so I removed it.

But that was not the solution.

I have logged out in Dropbox and the app quits.
Then I restart the app.

It comes up with the following picture.
When I click on "sign in on dropbox" it connects again with the wrong account.

I don't get the choice to fill in the correct email address to connect to.

Any idea how to get rid of the link to the wrong account?

Thanks,

Alex

DBoxTips's avatar
DBoxTips
Experienced | Level 11
8 months ago

Hello AlexWijffels 

 

The likely reason Dropbox keeps connecting to the wrong account is because the Dropbox desktop client uses the browser to perform the login operation, so it opens a browser window where you are most likely already connected to the wrong Dropbox account.

 

Here is what to try: before clicking "Sign in with Dropbox" in the Dropbox application, make sure you first go to your browser, go to Dropbox.com and log out of the Dropbox account that is currently logged in into that browser.

 

Hope this helps,

 

Andrew (DBoxTips)

  • AlexWijffels's avatar
    AlexWijffels
    Explorer | Level 4
    8 months ago

    Hi Andrew,

    YES!

    That did the trick!

    At last I have access again to my personal and shared files.

    I'm grateful!

    Thanks

  • Graham's avatar
    Graham
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi DBoxTips,

     

    I just wanted to take a moment to say thank you very much for helping AlexWijffels get this issue sorted, and for all of the other awesome contributions you have made to the Dropbox Community recently. Community members like you help to make the Community better for everyone and we really appreciate it. 

     

    Thanks again, and have a great day!

    Graham

  • DBoxTips's avatar
    DBoxTips
    Experienced | Level 11
    8 months ago

    Glad to hear that, Alex! Feel free to mark the forum thread/question as solved.

    Andrew (DBoxTips)

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