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Wilhelmus's avatar
Wilhelmus
Helpful | Level 6
7 months ago

Dropbox not connecting upon system startup on Windows

I have the Dropbox app on 3 W10 PCs and one of them is an Acer laptop where a problem occurs that does not occur on the 2 others. The connection to Drop.com is not established automatically when t...
Desktop
Windows
  • Wilhelmus's avatar
    Wilhelmus
    7 months ago

    Hi Mark,

    the message you sent me contained a number of thought-provoking actions. And what struck me was the mention of a reinstallation several times.
    I had already done that a number of times and so I now decided to take a rigorous action to completely, completely remove Dropbox from the laptop.
    So no sooner said than done and there you have it...... the laptop now also has a well-functioning Dropbox App.
    So what I did with total removal worked and is probably the best method for any app, I think. Thanks for the tip, Mark

    regards, Wim

Mark's avatar
Mark
Icon for Super User II rankSuper User II
Wilhelmus wrote:

No Mark, the only error is that the icon does not appear and the connection with mij account is not possible. But the synchronisation works.

Regards, Wim

I have a feeling your issue may be related to this post.

 

At the moment I have no suggestions I'm afraid

Wilhelmus's avatar
Wilhelmus
Helpful | Level 6
7 months ago

Hi Mark,

the message you sent me contained a number of thought-provoking actions. And what struck me was the mention of a reinstallation several times.
I had already done that a number of times and so I now decided to take a rigorous action to completely, completely remove Dropbox from the laptop.
So no sooner said than done and there you have it...... the laptop now also has a well-functioning Dropbox App.
So what I did with total removal worked and is probably the best method for any app, I think. Thanks for the tip, Mark

regards, Wim

  • ae1m's avatar
    ae1m
    Helpful | Level 6
    7 months ago

    I have the same problem.  When you say you totally removed it, was it using the Programs feature to uninstall from Control Panel?  I did that but my problem still exists.  Dropbox starts but wont connect to internet.  I close it and launch the client and it connects immediately.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey ae1m, let's jump right into this! 

       

      Let's start with some of the basics here, shall we? 

       

      Would you mind clarifying the OS you're using, along with the version of the Dropbox app installed on your device? 

       

      When did this behavior start happening? 

       

      Keep me posted, and we'll take it from there!

      • ae1m's avatar
        ae1m
        Helpful | Level 6
        7 months ago

        Windows 11 Pro 64b/x64 processor - OS build 22621.3296 16GB RAM

        Dropbox V 197.4.7571

        Comcast hardwired internet close to 1Gb/S.

         

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