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Forum Discussion

Peterkeck's avatar
Peterkeck
Explorer | Level 4
8 years ago

Paper not loading in Safari or Chrome

When I navigate to paper.dropbox.com it just shows the menu options on the left, and then says "

Oh hello. Sorry for this little hiccup. Try refreshing your page." 

 

Tried it in both Chrome and Safari - same issue. Cleared the cache and tried again - same issue. What's up? 

Dropbox Paper
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey @rc2 & @Peterkeck, 
     
    Thanks for getting in touch!
     
    Please keep in mind that your team admin can enable Paper for your team following these steps:
     
    1. Sign in to your Admin account.
    2. Open the Admin Console.
    3. Open the Settings tab.
    4. Choose Paper under Additional settings.
    5. Toggle Enable Paper on or off.
    6. Agree to the Dropbox terms before turning on Paper.
    7. Click Apply changes.
     
    If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system. 
     
    Looking forward to hearing back from you! 
     
    Thanks, 
    JaneA
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey @rc2 & @Peterkeck, 
       
      Thanks for getting in touch!
       
      Please keep in mind that your team admin can enable Paper for your team following these steps:
       
      1. Sign in to your Admin account.
      2. Open the Admin Console.
      3. Open the Settings tab.
      4. Choose Paper under Additional settings.
      5. Toggle Enable Paper on or off.
      6. Agree to the Dropbox terms before turning on Paper.
      7. Click Apply changes.
       
      If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system. 
       
      Looking forward to hearing back from you! 
       
      Thanks, 
      JaneA
      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey all, 

         

        If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
          
        Warm regards, 
        JaneA
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Have you tried an incognito window?

    Are you using a work network at all?
    • Peterkeck's avatar
      Peterkeck
      Explorer | Level 4
      8 years ago

      Incognito didn't help, and it's happening at home, on mobile network, and work network, so that's not it. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago
        Weird, which version of Safari and Chrome you using?
  • rc2's avatar
    rc2
    Helpful | Level 6
    8 years ago

    We are having the exact same issue here; ever since upgrading to DB for Business Paper has stopped working. Can't get it to work, period, let alone get to existing Paper documents. Tried Safari and Chrome on Mac. Cleared user data.

    • rc2's avatar
      rc2
      Helpful | Level 6
      8 years ago

      Same issue on PC.

       

      I logged out and back in using my personal DB account and Paper opened, but the Paper document shared with the work account says it has "Been deleted".

       

      Is there a DB backup file for Paper documents? If so, where would I look?

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