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Forum Discussion

Peterkeck's avatar
Peterkeck
Explorer | Level 4
8 years ago

Paper not loading in Safari or Chrome

When I navigate to paper.dropbox.com it just shows the menu options on the left, and then says " Oh hello. Sorry for this little hiccup. Try refreshing your page."    Tried it in both Chrome and S...
Dropbox Paper
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey @rc2 & @Peterkeck, 
     
    Thanks for getting in touch!
     
    Please keep in mind that your team admin can enable Paper for your team following these steps:
     
    1. Sign in to your Admin account.
    2. Open the Admin Console.
    3. Open the Settings tab.
    4. Choose Paper under Additional settings.
    5. Toggle Enable Paper on or off.
    6. Agree to the Dropbox terms before turning on Paper.
    7. Click Apply changes.
     
    If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system. 
     
    Looking forward to hearing back from you! 
     
    Thanks, 
    JaneA
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey @rc2 & @Peterkeck, 
 
Thanks for getting in touch!
 
Please keep in mind that your team admin can enable Paper for your team following these steps:
 
  1. Sign in to your Admin account.
  2. Open the Admin Console.
  3. Open the Settings tab.
  4. Choose Paper under Additional settings.
  5. Toggle Enable Paper on or off.
  6. Agree to the Dropbox terms before turning on Paper.
  7. Click Apply changes.
 
If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system. 
 
Looking forward to hearing back from you! 
 
Thanks, 
JaneA
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey all, 

     

    If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
      
    Warm regards, 
    JaneA

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