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Forum Discussion

Tam-E's avatar
Tam-E
Explorer | Level 3
2 years ago

Only my personal Team folder shows in Office apps.

I have Dropbox Desktop.  I have two accounts: Personal, and Business.  The Business account allocates me an individual folder and a team folder.   In times past, before I was given an individual f...
Desktop
dropbox business
Microsoft Office
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Tam-E, I hope you're having a great Friday so far! 

 

Can you send me a few screenshots, in order for me to have visibility of the steps you follow on your end? 

 

Also, does this happen on all of your Office apps? 

 

Keep me posted!

Tam-E's avatar
Tam-E
Explorer | Level 3
2 years ago

Hi Megan, 

 

Yes - all my office apps. I don't see how to send you screenshots?  I've moved the screenshots I took to a dropbox folder and am posting here: [removed]

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Tam-E, sorry to jump in here.

     

    I've removed your link to stop it from causing excessive traffic for your account.

     

    From what I could see though, you had screenshots of both your files explorer Dropbox (our desktop client) and also Dropbox Lite (for S mode).

     

    Which one is the main app you're using to access your files?

    • Tam-E's avatar
      Tam-E
      Explorer | Level 3
      2 years ago
      I don't understand the question.

      I have two Dropbox accounts. One is personal and one is my team work account. Both are desktop installed. However, for the work account, There is my folder and the team folder. Only my folder shows up in applications. I need my team folder to show up.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Just to confirm I understand the situation fully, can you please guide me through the steps you're following that get you to the point where you can only see your personal folder?

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