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Sintrance's avatar
Sintrance
New member | Level 2
4 years ago

OneDrive has been uninstalled, but DropBox is still detecting it and denying sync to Desktop

OneDrive comes as part of the Windows 10 (Home, 64-Bit) bundle—I have recently switched out my boot drive SSD for a larger one (to better set up for DropBox cloud syncing) and installed Windows as us...
Computer Backup
Desktop
Setting up the apps
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  • Sintrance's avatar
    Sintrance
    4 years ago

    To anyone looking for the solution, the problem I was experiencing is that Windows 10 packages have the Desktop located under OneDrive in new Windows installations. This remains even after completely uninstalling OneDrive. This isn't immediately apparent since the directories look like this in the Explorer sidebar - 

     

     

    However, upon further inspection through the properties tab, the Desktop is indeed under OneDrive, which is at this point uninstalled and an effectively unused file path - 

     

     

    By selecting "Restore Default", I was able to properly set the parent folder and fully remove OneDrive from the equation.

     

    I'm leaving this up in case anyone has a similar experience as none of the other related questions asked included this information or any solution of their own. Good luck and I hope this helps!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey Sintrance, thanks for reaching out about this.

This is great, I'm happy to see you were able to figure out and resolve this.

This should definitely prove useful for other users, in case they come across this error as well. 

If you have any other questions, make sure to let us know!
KingAlbright1's avatar
KingAlbright1
Explorer | Level 3
3 years ago

Does Onedrive need to be uninstalled from my PC for Dropbox to work or does it just have to be disabled?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey KingAlbright1, thanks for joining the discussion here.

     

    I just wanted to clarify that you don't need to uninstall One Drive from your computer to install the Dropbox desktop app. You'll only need to disable it if you want to use the computer backup feature. 

     

    I hope this helps!

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