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Forum Discussion

sewkat's avatar
sewkat
Explorer | Level 3
3 months ago

"No internet connection" error on my PC Dropbox - won't finish installing

Since the middle of August I've been having problems with my dropbox on my 3 devices not syncing. Now I've lost dropbox from my pc laptop. I've uninstalled, rebooted computer, reinstalled. It won't f...
Desktop
Install
Windows
sewkat's avatar
sewkat
Explorer | Level 3

Didn't work. Still the same problem.

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi from me too, sewkat! If you go to your Security tab here, how many devices do you see currently linked to your Dropbox account? 

 

Have you also tried downloading and installing the Dropbox app via our offline installer here?

  • sewkat's avatar
    sewkat
    Explorer | Level 3
    3 months ago

    I only have 2 devices listed. My laptop isn't one of them.

    I just tried the other download link you sent. It downloaded fine, still won't finish install, as it still says I have no internet connection. Do I have to a hard wired connection? instead of wi-fi?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for trying that out! As the next step, I suggest performing an advanced reinstall.

       

      Let me know if this doesn’t resolve the issue either.

      • sewkat's avatar
        sewkat
        Explorer | Level 3
        3 months ago

        Tried that too. Didn't work either.

        I'm about ready to give up, getting dropbox back on my laptop.  It won't install without an internet connection.

  • sewkat's avatar
    sewkat
    Explorer | Level 3
    3 months ago

    My phone and my kindle are connected to dropbox and they are now syncing.

    I tried the offline installer. Same problem, says no internet connection.

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