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Forum Discussion

Jennifer G.29's avatar
Jennifer G.29
Helpful | Level 6
4 years ago

No dialog box when connecting external HD?

I want to back up my external HD to my Dropbox account.   What should happen: When I connect the external drive, I should get a popup that asks if I want to back up the external drive, I select i...
Computer Backup
Desktop
Setting up the apps
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hi tibo1234, let's see what we can find on this! 

Can you try  uninstalling and then  re-installing the app? That won't affect any of your files, of course. 

After you do, try to connect the external once again. 

Keep me posted on the results. 
tibo1234's avatar
tibo1234
New member | Level 2
3 years ago

Thank you !

 

I logged out, quit the app, moved it to the trash and re-installed. The external hard drive was recognized once again by dropbox.

 

Cheers : )

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Amazing news tibo1234!

    Give us a shout if you need anything else. 

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