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Forum Discussion

Fayanora's avatar
Fayanora
Explorer | Level 4
3 years ago

Moving to a new drive instructions don't match screen

I'm on a Windows 10 machine, trying to change Dropbox over to the D drive since C is getting full. But none of the tutorials or official instructions match my screen. When I go to the taskbar and click on Dropbox, what I get is completely useless to me, does not contain any of the things the instructions say to look for. I would show you a screenshot of what I get, but this bloody accursed thing doesn't give me that option even though the icon for it is RIGHT THERE.

Desktop
Dropbox Basic
Folders
Organize
  • Jay's avatar
    Jay
    3 years ago

    Hi Fayanora, it looks like the Dropbox desktop application is appearing higher than it should be. Your screen resolution is also rather small, so you can't see the options at the top of the app itself, where you can access the preferences. 

     

    Have you enabled any Windows settings to increase the font size or DPI?

     

    As a workaround you can Ctrl-Click the Dropbox system tray icon to reach the various options in the app, including the preferences.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Fayanora, thanks for reaching out to us today!

     

    Can you please confirm that you're clicking on the Dropbox icon in your system tray?

     

    If so, you should be able to find the preferences, by clicking on your initials or profile pic.

     

    If you don't see that, please do send us a screenshot of what you see.

     

    Thanks.

    • Fayanora's avatar
      Fayanora
      Explorer | Level 4
      3 years ago

      Yes I bloody well clicked on the bloody system tray icon! I've been using computers for at least 20 years now, I know what the bloody system tray is!!! I click on the icon in it and all it dram well shows me is a list of recently updated files, an "upgrade" button, and not a single frickin thing else! If y'all would let me post a screenshot, I would PROVE it to you by uploading it, but you don't.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Fayanora, sorry to jump in, but you should be able to attach a screenshot in your response through the photo icon within your reply's box.

         

        Let us know if you're not seeing this icon on your end. 

  • Fayanora's avatar
    Fayanora
    Explorer | Level 4
    3 years ago

    It's nothing but a list of my most recently updated files and an "upgrade" button. That's it.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Fayanora wrote:

    When I go to the taskbar and click on Dropbox, what I get is completely useless to me, does not contain any of the things the instructions say to look for.

    If you can't provide a screenshot then you'll need to describe what you're seeing so we'll know how to help you.

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