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Forum Discussion
Missing the Dropbox context menus in Mac Finder
Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox M...
Walter-after days of searching, support tickets with Dropbox, your simple observation made me think I should clear all cookies, cache and browsing history and it fixed it!! Thanks so much for your comment. Peter
Walter
Dropbox Staff
Dropbox StaffHi PeterLM, sorry to hear you're having issues with this.
Could you please clarify which version you've got installed on the affected computer at the moment?
Also, since you were able to successfully install the Dropbox desktop application in the newly created profile and the issue was resolved, it means that there may be some sort of mis-configuration, setting, policy, or permission restriction that is affecting the original profile.
Do you have any 3rd party apps or services that might be monitoring your Dropbox folder in the original profile for example?
Let me know what you find and we'll take it from there.
Could you please clarify which version you've got installed on the affected computer at the moment?
Also, since you were able to successfully install the Dropbox desktop application in the newly created profile and the issue was resolved, it means that there may be some sort of mis-configuration, setting, policy, or permission restriction that is affecting the original profile.
Do you have any 3rd party apps or services that might be monitoring your Dropbox folder in the original profile for example?
Let me know what you find and we'll take it from there.
- WalterGlad to hear you're back up and running and thanks for keeping me in the loop too, Peter.
See you around the Community and enjoy the remainder of your week!I have had the same problem: the non-existing contextual menu. Sadly the cache solution worked only for one interaction and then not anymore. Dropbox support does not seem to understand my problem at all and the answers I get are not helpful. Are there any other solutions to help me get my contextual menu back? I am on a MacBook Pro (13-inch, M1, 2020) and running the blasted MacOs Monterey version 12.3.1.
Mine has worked perfectly ever since I cleared all cookies, cache, history etc. Perhaps try clearing everything? Good luck!
