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Forum Discussion

thegarnishment's avatar
thegarnishment
Explorer | Level 4
3 years ago

Missing Dropbox Widget on OnePlus 10 Pro

Hey, I just got a new phone, a OnePlus 10 Pro, running the newest version of Android. I don't have any Dropbox widgets and I can't fine any other way to make a shortcut - anyone else having this issu...
Android
Mobile
  • Walter's avatar
    Walter
    2 years ago

    Hi thegarnishment & saffyre9. 

     

    Apologies for the late response here, however, we needed to confirm some information with our team.  

     

    Due to a change in the OnePlus platform, we had to change how to display shortcuts. 

     

    An update to introduce app shortcuts by long pressing the app icon will roll out to users in the coming month or two.

     

    I know this is not much, but I hope it helps. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi thegarnishment, let's see what we can find together on this! 

 

Can you send me a screenshot of what you see when you search for Dropbox through the apps for widgets?

 

As for the shortcuts, have you tried another third-party app, in order to achieve what you mentioned? 

 

Let me know more! 

thegarnishment's avatar
thegarnishment
Explorer | Level 4
3 years ago

 

Not sure if this will come through, but when I look at my list of available widgets in the stock OS, there is no Dropbox (the widgets are alphabetical by app. I also don't see any option to create a shortcut to my phone's home screen in the app anywhere.

 

You mentioned a 3rd-party app - I would be open to this but I haven't explored the possibility at all. What are some apps I should be considering?

 

Thanks!!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey thegarnishment, sorry to jump in here.

     

    Could you try locating the Dropbox mobile app's icon on your phone's home screen? 

     

    Once you find that, hold your finger on it and select the 'Widget' option that comes up. From there, select your Dropbox Folder and then navigate to the folder you'd like to have a shortcut for. 

     

    You should then be able to find your shortcut to the selected folder in your home screen as well. 

     

    Let me know if this helps!

    • thegarnishment's avatar
      thegarnishment
      Explorer | Level 4
      3 years ago

      Thanks Walter, unfortunately, I don't have a "Widgets" option when I hold down on the app icon (see attached image). I think it's a OnePlus issue, as it's not running "pure" Android. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        When you say not "pure" Android, can you elaborate a tad thegarnishment?

         

        What's the exact version of your device's OS? 

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