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Forum Discussion

Newnesi's avatar
Newnesi
Explorer | Level 3
3 years ago

MacOS 12.5 Beta (21G5063a) and Dropbox installation problem

Running this OS I have found that that Dropbox application would not start automatically. I removed the existing Dropbox app and attempted to reinstall it, but found that the installer would not open. I've re-downloaded the installation package from your web site, and restarted the computer, but the problem persists.

  • Jay's avatar
    Jay
    3 years ago

    Hi @ewnesi, it seems like you still have the Dropbox desktop application installed on your machine if it is appearing in the activity monitor.

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Newnesi, how are you today?

     

    Do you notice a specific error, or pattern? 

     

    Is the app stuck when you try to sign in, or does it remain unresponsive? 

     

    Let me know more. 

    • Newnesi's avatar
      Newnesi
      Explorer | Level 3

      The Dropbox app would run and seemed to function correctly, but despite checking the preference for it to startup at login, it didn't do this.

      Since then I've tried deleting the app (which worked) and reinstalling it, which didn't. The dmg package would not open and so whatever installer that is on there was not available.

      If I run Dropbox from a Dropbox web page, it seems to run, and a number processes named Dropbox are listing in Activity Monitor (screenshot attached). These processes mostly don't run unless Dropbox is opened from a webpage.

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Newnesi - sorry to jump in here, but can you clarify what you mean when you say that you're running the app via a web page?

         

        Also, note that the operating system you are running is not currently a fully tested or supported environment for the Dropbox desktop application since it's still in beta, so we might be limited to what we can suggest here. 

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