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toysbyus's avatar
toysbyus
Helpful | Level 6
11 months ago

Mac Sonoma 17.2: Using the free Dropbox app as before BUT the menu bar icon has disappeared

Strange: I have been a member using the "free" Dropbox on my MacBook Pro r(now running Sonoma 17.2) for years. All of a sudden, the menu bar icon of Dropbox has disappeared. I have reinstalled the ap...
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  • toysbyus's avatar
    toysbyus
    11 months ago

    Walter and Hannah:

    You folks are geniuses! I just rebooted the MacBook Pro as asked and Dropbox icon now is visible on the menu bar where it usually was........I opened it and my files are all visible and the icon stays there now.....a very Merry Christmas and happy Holidays to you and Dropbox tech support!!!

toysbyus's avatar
toysbyus
Helpful | Level 6

Nothing trivial about your suggestion: I've rebooted several times and no change. I'll try it again from the MacBook Pro and report back BUT I suspect that the Dropbox appl. is not going to show up in the menu bar........

 

Thanks for sticking with me! Remember that the icon USED to be visible but only changed its behavior after one of the Sonoma updates......

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Let us know of any updates toysbyus! 

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    11 months ago

    Hello Walter:

     

    No updates at all, unfortunately. I have a Dropbox icon in my Dock that, when selected, shows  Dropbox folder with some old files that I did BUT no way to "quit" the appl. Also, no dot under the Dock Dropbox icon indicating that it's even running. Dropbox appl. is shown to be in the Mac HD under "Applications" but no way to close it...or open it. How strange.....

     

    Restarting the MacBook does NOT make the upper menubar DB icon become visible. 

     

    Screwy, eh?

    • toysbyus's avatar
      toysbyus
      Helpful | Level 6
      11 months ago

      Walter, back when I first installed Dropbox, it automatically oriented it self on my Mac computers and, until this most recent anomaly, it was always "there"...........being a young 76 as far as computers go, I usually just "fall" into the correct fix. Not this time apparently, though!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey toysbyus and merry Christmas to you too!

         

        Since your issue is still unresolved, I suggest performing an advanced reinstall of the Dropbox application.

         

        Note: This won’t affect or remove the files in your Dropbox folder.

         

        To do this: 

        1. Save and quit all programs accessing files in the Dropbox folder.
        2. Follow the instructions for Mac devices in “How to run an advanced reinstall of Dropbox on your computer”.

         

        Let us know how it goes!

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