We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

toysbyus's avatar
toysbyus
Helpful | Level 6
11 months ago

Mac Sonoma 17.2: Using the free Dropbox app as before BUT the menu bar icon has disappeared

Strange: I have been a member using the "free" Dropbox on my MacBook Pro r(now running Sonoma 17.2) for years. All of a sudden, the menu bar icon of Dropbox has disappeared. I have reinstalled the ap...
Desktop
Install
Mac
Setting up the apps
  • toysbyus's avatar
    toysbyus
    11 months ago

    Walter and Hannah:

    You folks are geniuses! I just rebooted the MacBook Pro as asked and Dropbox icon now is visible on the menu bar where it usually was........I opened it and my files are all visible and the icon stays there now.....a very Merry Christmas and happy Holidays to you and Dropbox tech support!!!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey toysbyus - sorry to hear you're having issues with this.

 

Could you try installing the latest stable version of the app using the offline installer directly from this page and let me know how it goes?

 

If the issue persists, I'd appreciate a screenshot of your menu bar after rebooting your computer. 

 

Thanks!

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    11 months ago

    I'll try your advice and see if it fixes the disappearing menu bar icon! Thanks Walter!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Keep me posted, Steve! 

      • toysbyus's avatar
        toysbyus
        Helpful | Level 6
        11 months ago

        Well, no luck...and in doing a screenshot, I can't locate where in the Mac that shot resides since there is no Dropbox access via the menu bar....darn it. Any idea where the Dropbox list of screenshots would be located? Users?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!