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Forum Discussion
Mac OS Sequoia is arriving. Is DropBox ready?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I ...
Yeah, the answer is no. DropBox missed the memo about testing against the latest OS. I'm getting a different error from others:
"Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox." (remedy does not work)
In their logs it has this:
dropbox.mac.internal.MacError: [Errno 4097] Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.FileProvider" UserInfo={NSDebugDescription=connection to service named com.apple.FileProvider}
and a trace through a bunch of python files.
It's the only thing on my system that has failed (that I've noticed) since upgrading to MacOS 15 / Sequoia. Pretty disappointing.
zmreso you're saying that the trend with Dropbox is to start working on new operating systems only once they're launched on the market, rather than during the beta versions?
Still no feedback here. Why treat users like this? Isn’t there some form of respect for customers in the US? Isn’t there some kind of customer care? Just let me know if it’s compatible or not, so I can proceed with the upgrade.
To add Dropbox to the Firewall rules and allow incoming connections/usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app
I'm not sure what they're doing, but it's pretty clear that they hda their customers around an OS upgrade for the second year in a row, which seems to indicate a problem with learning and adjusting.
People saying that fixing the firewall fixes the problem: that's not the case for me. Dropbox fails to start for me and I'm on the latest.
I'm also wondering why Dropbox has nothing to say on this. It's kind of an important thing to communicate about. I've warned some others who use Dropbox much more heavily than I do that they should wait on upgrading to Sequoia for now. But that doesn't help those of us who've already upgraded.
- DBX_Pedro
Community Manager
Hi everyone,
We've notified our Engineering team that Dropbox is not starting on Sequoia for some users, and we are currently investigating. We may need to reach out to affected users. We'll provide an update here when we have more to share.
We greatly appreciate your understanding and patience over this period.My firewall is turned off. Dropbox would not start after upgrading to Sequoia. Reinstalling the app fixed the problem. Dropbox started and it is now syncing files.
I'm having the same problem, Dropbox app doesn't manage to connect to internet or account. I upgraded from Sonoma to Sequoia when this issue started.
Tried to reinstall but same problem (Dropbox v208.4.5824). Is there a stable version available?
- DBX_Pedro
Hi eaceti ,
Thanks for getting in touch with us.
We understand how upsetting this issue can be.
In order to help you can you please confirm that the Dropbox version v208.4.5824 is still not working ?
If so what would be the error message in question. Once we have this information we can take it from there.
