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Forum Discussion
Ipad and Iphone viewing of long file names
Our company is having the issue that on the mobile app (using the ipad or iphone) often times the file name is too long to properly view what we are opening. I want to be able to read the entire file name so I know what i am opening since many of the beginning and last parts of the file are exactly the same for filing purposes so I want to be able to view the file name without having to open each one in order to find out. I'm hoping I make sense. Is there something I'm missing where I'm able to do this? I can't "right click" on the file name cause I'm mobile otherwise I would try that 🙂
Well, bugger me, Dropbox has finally fixed this with the latest update. I thought to re-check this today after the latest change, and straight away could see the filenames are displayed differently. The font is smaller, and the filename is truncated in the middle, so I can read the start of the file name, but also the end which is (with my file-naming convention), typically the differentiator. But the kicker is what happens with the display pane. It is now possible to close that — there’s a small “x” in the top left corner of the display/preview pane — and once that closes, the left pane with the file names expands to full screen view! And voila! I can now see the full long file names. Dropbox: THAT is the way to take advantage of the larger screen on an iPad, especially the 12.9” model. I’m still annoyed it took so long to remedy, but thank you for finally doing it.
I came to comment and let everyone know it was fixed, too bad we switched to box over a year ago becasue of this issue. Too little, way too late, Dropbox.
MariedbDropbox Staff
Hi there!
Thanks for your feedback about Dropbox on iPad. With the newest release of Dropbox, you should see a downward arrow that will show you the entire file name.
We are aware of the issue with truncated file names and we are working towards a solution to this.
Thanks again for passing it along and let me know if there's anything else I can do for you!
What's even more bizarre is that if you change the font size in the IPad settings it only remembers the new size setting until you leave that folder and then it goes back to being too large again.
Excellent, Justin! Great illustration of what we are experiencing!
Sorry to say I think everyone is wasteing there breath as Dropbox obviously cares not about this issue and most likely isn't even reading these posts anymore since we haven't heard from the "team" in a really long time and this could have been easily fixed.
I am a big proponent of Dropbox but silliness like this makes me think twice. This issue is not limited to the app but also when viewing files through Safari on iOS. Google Drive does not have this problem. A workaround or at least a response would be deeply appreciated.
I have had to move our company to google drive.
Sad that such a simple thing to fix is such a problem.
Do you like Google Drive? I am thinking of moving our company away from Dropbox because of this issue.
Google Drive worked fine from a sync point of view - not quite as fast as Dropbox, which really can't be beaten by any of the other services I've tried in terms of sync speed and reliability.
As I wrote in my earier post, however, it no longer solves the long filenames issue as they "improved it out" of their app (unless of course they've changed it back over the last couple of months
DropBox doesn't listen to its customers. They have many issues and viewing my files and folders on my iPad is just one. I needed to do an Upgrade to a better plan. I have tried to spend more money with DropBox for several days. When I click the Upgrade button it takes me to a page that says "Sorry this Page is not available at this time" "Try again later" I've "tried again later" for three days. I submitted a ticket to support and received a response that said "there must be a bug fix needed in Upgrade" REALLY?! Are they making so much money that they didn't notice that a customer can't spend more money if they want or need to? One suggestion was to "purge" your files but that will delete all your files which you may not want" UNBELIEVABLE!
I also use Egnyte.com and Box.com. If they don't fix the view so I can see the full file name like I can on my iPhone within a week I am not only cancelling my account at DropBox, I ask you all to join me in an all out campaign against DropBox and their lack of Customer Care. There are others out there that would gladly have our business and they DO listen to their customers and respond to what they want. ONE WEEK THEN I WILL BE GONE and begin promoting the others.
I've never seen so many complain about the same problem and nobody cares. Not even the courtesy to respond to any of you.
It's sad, DropBox if you won't care for your customers why should I trust you with my most valuable documents, photo"s and video? I shouldn't NAI've been a big fan of Dropbox for years, using it on laptops, desktop, and mobile, and promoting it every chance I get. But having gotten it set up on a new iPad and finding this issue, and seeing that Dropbox have zero interest in fixing it given they were made aware of the problem over a year ago, I have no choice but to switch to some other product, which means having to switch all my devices. What a disappointment and waste of my time
- I have an issue with long file names and iOS. Whenever I use my iPad Air or Mini, the long file names are truncated, in both portait and landscape view. I understand that there is an inforamtion button but that is slow and and cumbersome (in my option). The view expands in iOS for the phones but not the iPads. Any help or advice... Thank you,
