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Forum Discussion
Installing Dropbox on new Microsoft Surface Pro is failing
I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
Hannah
Dropbox Staff
Dropbox StaffHey Hillsgolfer, thanks for bringing this to our attention.
Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox?
And is it failing during the downloading process or the installation process?
Are you getting any error messages?
Keep me posted.
Hannah I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.
- Hannah
Thanks for the update here.
Have you restarted the device at all, to see if that helps?
- Oh yah. Several times.
- Megan
Hi Hillsgolfer, what is the OS that the device uses?
If you try this link, are you able to download the stable version of our app?
