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Forum Discussion
Installing Dropbox on new Microsoft Surface Pro is failing
I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
Hannah
Dropbox Staff
Dropbox StaffHey Hillsgolfer, thanks for bringing this to our attention.
Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox?
And is it failing during the downloading process or the installation process?
Are you getting any error messages?
Keep me posted.
- I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.
Hannah I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.
- Hannah
Thanks for the update here.
Have you restarted the device at all, to see if that helps?
- Oh yah. Several times.
I am having the same issue with my new Surface Pro x, can I get that link that will make it work. I subscribed to dropbox specifically because I was getting this new computer.
Many thanks to anyone who can help.
- Walter
Hey JuanaM, sorry to hear you're having issues with this.
May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app?I installed the S version from the windows store but it would not transfer data onto an app I need on the surface pro. So I uninstalled that and tried to download the standard version.
