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Fraga's avatar
Fraga
Explorer | Level 4
4 months ago

"Installation failed. Please try again" error on Windows 10

Hi there. I had to uninstall Dropbox on my machine with Windows 10 and downloaded the Dropbox app and executed the DropboxInstaller. After a few minutes saying "Installing Dropbox...", I get the ...
Desktop
Error Messages
Install
Windows
  • Walter's avatar
    Walter
    4 months ago

    Hey Fraga - have you tried an advanced reinstall by any chance? 

     

    If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

Здравко's avatar
Здравко
Legendary | Level 20
4 months ago

Hi @Fraga,

Did you run the installer with admin privileges or as a regular executable only? 🧐 If you have only tried as regular executable, give a try to elevated privileges as administrator too. 😉

Good luck.

  • Fraga's avatar
    Fraga
    Explorer | Level 4
    4 months ago

    Hi, @Здравко.

    Thank you for your reply.

     

    Yes, I did try with admin privileges, but I get the same error.

    I use this account for 15 years, but I'm not being able to install Dropbox this time...

    I guess I'll have to search for an alternative, because there's no further details on the error or how to solve it. 😢

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey Fraga - have you tried an advanced reinstall by any chance? 

       

      If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        4 months ago
        Walter wrote:

        ...

        If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit. 

        For sure this cannot be Walter. If there are more devices linked already, the error wouldn't be at install time, but at link time (something that happens after install) and there is clear message. You don't need to believe me, but just check on your own.

        As Fraga mentioned (and I cannot disagree) very often error messages are completely useless though! This is something very often discussed here on the forum and almost ignored from the application' development, unfortunately. 🤦

        Let's hope this will change.

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