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The TechJedi's avatar
The TechJedi
Helpful | Level 5
3 years ago

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
Desktop
Error Messages
Setting up the apps
Windows
  • Emmet's avatar
    Emmet
    3 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

Idelone's avatar
Idelone
New member | Level 2
3 years ago

Hi Everyone,

I'm currently running an old Win7 desktop with 4 GB ram and 1 TB drive, which doesn't get used that much these days, but occasionally I fire it up for a particular app. Dropbox has been installed for years without issue but on attempting to log-in it informed me that the current version was out of date.

I have successfully downloaded versions 150.3.4929, 155.4.5495, 157.4.4801 and 158.4.4564 but can only install v.150.3.4929. Attempting to install the other versions produces an error code 1073741795, which gave an unhelpful link. On searching through the community pages it does appear that this has been an ongoing problem for some time but doesn't appear to have been fully resolved, as far as I can gather. Is there anyone at Dropbox who might be able to shed some light on this rather vexing problem ? I have tried all the suggested remedies to no avail, so I am now wondering if it might be an issue with Win7 as it is not mentioned in the DB Windows drop-down list of operating systems.

Any help in this matter would be appreciated.

Ian

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Idelone, thanks for your report. 

     

    It's true that Dropbox no longer supports Windows 7. The minimum requirement is now Windows 8 or higher. That said, your results when trying to install the desktop app may vary, exactly as you noticed. 

     

    I know it's not much, but I hope this helps to some extent, Ian. 

     

    As for you now hlussiatti, could you try a clean, advanced reinstall and let us know how it goes?

     

    Just make sure to toggle off the early releases from your account's online settings to avoid reinstalling a beta version and download and install the desktop app from this page directly.

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