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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
3 years ago

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
Desktop
Error Messages
Setting up the apps
Windows
  • Emmet's avatar
    Emmet
    3 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

indraj436's avatar
indraj436
Explorer | Level 4
3 years ago

I am facing the same problem while installing the latest version of dropbox.

I tried all the possible ways to solve the problem, but still not solved and showed the same error again and again.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey indraj436, sorry to hear about this.

    Just to clarify, have you performed an advanced reinstall yet? 

    Note that if you're on the Basic plan, there's a limit on the devices you can connect to your account. If you have more than 3, you'll need to remove any that are putting you over the limit and try to install the desktop app anew. 

    Keep us posted!
    • humus's avatar
      humus
      Helpful | Level 6
      3 years ago

      Hello,

       

      I have the same issue, I already performed the advanced reinstall.

       

      Thank you

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hey humus, thanks for joining the discussion and sorry to hear you're having issues with this.

        Since this persists after an advanced reinstall, I'd recommend getting in touch with our support team as they'll be able to assist further with account and device specific information.

        You can also let me know your ticket ID in order for me to look it up in our system. 
    • MRBUSBY's avatar
      MRBUSBY
      Helpful | Level 7
      3 years ago
      Did anyone ever receive a resolution for this error code when trying to install Dropbox?
       
      I am using a new computer, Win 11, not in S mode.
       
      Please help.
       
      Here's another thing... I can't find where to put a good reply email address in my profile... so please use [email removed as per Community Guidelines]
      • dettad's avatar
        dettad
        Helpful | Level 6
        3 years ago

        i have the same Problem, and the support doesn´t have a solution so far.

         

        it is very frustrating.

    • indraj436's avatar
      indraj436
      Explorer | Level 4
      3 years ago

      Hi Walter

       

      Yes, I have tried the advanced reinstall, but still facing the same problem.

      I am on the basic plan but using only three devices. 

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