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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
3 years ago

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
Desktop
Error Messages
Setting up the apps
Windows
  • Emmet's avatar
    Emmet
    3 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

JenTo's avatar
JenTo
Helpful | Level 7

Win10Pro, 64-bit, v21H1

 

I was using a previous Dropbox version (116.4.368) on my PC and received a notice in the tray that I had 21 days to update Dropbox. I tried every method mentioned in the support link provided in the error message, including a full install after uninstalling the previous version, and continually receive this error. 

 

Full message: "Installation failed with an unknown error (Error Code: -1073741795). See the link below for instructions to perform an advanced reinstall." and I have followed the instructions there without success.

kanyekim's avatar
kanyekim
New member | Level 2
3 years ago
  • As you can see, I am subscribed to Dropbox's basic plan, and the devices section shows that I have both my old phone (which I have now removed), as well as my current device. The computer that I have connected to the internet previously was connected as well. However, that is not the case any longer.
  • Which browser is used cleared all history and cache or unstalled the current browser and installed again restart computer then used dropbox and enjoyed! 
  • if not working again then used another browser to start the dropbox and enjoyed.
  •  
  • JenTo's avatar
    JenTo
    Helpful | Level 7
    3 years ago

    Hi, I'm not sure what you are saying or how it relates to my issue.

     

    I have no trouble accessing the Dropbox website. I'm trying to reinstall the desktop app on my computer.

     

    So are you saying my only option is to use the Dropbox website?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi JenTo, sorry to be jumping in here, but are you still having issues with this?

    If you do, I can send you an email to look further into this matter internally. 
    • JenTo's avatar
      JenTo
      Helpful | Level 7
      3 years ago

      Thank you for jumping in, Walter. Yes, I still need help reinstalling Dropbox desktop on my Win10Pro PC.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        No worries JenTo - I just sent you an email, so we can have a closer look into this issue.

        At your convenience, please have a look at your inbox and we'll take it from there.

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