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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
3 years ago

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
Desktop
Error Messages
Setting up the apps
Windows
  • Emmet's avatar
    Emmet
    3 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

Kyle mcGill's avatar
Kyle mcGill
Explorer | Level 4
3 years ago

I've been on the same journey as Searson from a thread elsewhere in the community chat. I've been experiencing the exact error code:

 

To bypass a lot of the troubleshooting, I've already tried these fixes to no avail:

  • I meet the minimum system reqs to run Dropbox
  • I have a secure internet connection
  • Antivirus (Bitdefender), firewall, and VPN disabled/turned off
  • Firewall manually configured to work with dropbox
  • Creating another user profile on computer then installing
  • Tried to install app using typical installer (DropboxInstaller.exe)
  • Tried to install app using Offline Installer (134.4.4115)
  • Tried to install app using Offline Installer (140.4.1951)
  • Clicking on the hyperlink for advanced re-install - takes me to this inane help page:
    Dropbox installer failed to start | Dropbox Help

Frankly, I've given up all hope. I'm past frustration or even anger, rather, I find myself impressed. Impressed that such an impenetrable issue persists and none of the internet witches and wizards can solve this conundrum of digital arcana.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey Kyle mcGill, thanks for joining our Community and sorry to see you're having trouble with our desktop app.

    So, if I understand correctly, you never managed to perform the advanced reinstall, right?

    Can you try following the steps in this article to see if it helps?

    Keep me posted.
    • humus's avatar
      humus
      Helpful | Level 6
      3 years ago

      I tried everything as well, nothing would work. Did someone find a solution?

    • Kyle mcGill's avatar
      Kyle mcGill
      Explorer | Level 4
      3 years ago

      Hi Hannah, that is one of the details exacerbating the issue. I can never get past step 2 as every uninstall attempt is met with this every time: 

       I cannot uninstall the app to begin with in order to perform a re-install.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the nudge here, Kyle mcGill.

         

        If you're not able to uninstall Dropbox, please follow these steps:

         

        1. Open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager".
        2. Click "Processes", to see if there are any processes associated with Dropbox, that might be preventing it from being uninstalled. (You may need to click "Show processes from all users" to check all processes)
        3. If you see any Dropbox processes, click on the line that references the process to select it and click on "End Process"

         

        Once this is done, try to uninstall once again, to see if it works.

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