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Forum Discussion
Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello,
In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example,...
Hey Jeremy I am having this exact issue I believe on Windows OS PC, thinking my files were safe and sound in the backup.
I now have a secondary folder on my laptop where dropbox has labelled the storage with a (2) in the name and I can't actually get access to the files, apps won't open them anymore saying the files belong to someone else (me) even though I am the owner of said files, I can't get access to them and it has pretty much destroyed my storage of files on this device and has given me nothing but a headache to resolve, I am over it Dropbox.
- Megan
Dropbox Staff
Hi njet01, sorry to hear about that!
You mentioned you have a second Backup folder, that you can't get access to the content there. Can you let me know if you get any errors?
What about the message that the files belong to someone else? Can you send us a couple of screenshots, in order for us to have a visual here?
Keep me posted!
