We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jeremybenhamou's avatar
Jeremybenhamou
Explorer | Level 4
3 years ago

Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync

Hello,    In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example,...
Account Access
Desktop
Dropbox Backup
Error Messages
Mac
ukpoppet's avatar
ukpoppet
Explorer | Level 3
2 years ago

Hello -
I've noticed that I can no longer access my desktop folder on my MacBook Air 2020 (running Ventura).
It shows as an alias and shows the folder as empty (which it certainly isn't) and when I try to view my Desktop from the sidebar of a Finder window, I get this error:

 

"The folder “Desktop” can’t be opened because you don’t have permission to see its contents."

When I click on "get info" it lists the original location as:

/Users/[my name]/Library/CloudStorage/Dropbox/My Mac (MacBook-Pro)/Desktop

 

I've seen posts suggesting I change the permissions to give myself permission to access this folder but in "Get Info" I don't see a lock icon, or anywhere where I can change permissions. 

 

What do I do to fix this? 

 

Thanks so much.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ukpoppet, welcome to our Community! 

     

    It sounds like an odd situation there. I did my research, and found these steps on Apple's side, that tell you how to change permissions for the path.

     

    Can you give this one a go, and let me know how it goes? 

     

    Keep me posted!

    • ukpoppet's avatar
      ukpoppet
      Explorer | Level 3
      2 years ago

      Thanks Megan.


      The problem is, when I open "Get Info", there is no "Sharing and Permissions" arrow / section.

      Any ideas what else I can try?

       

      Jamie

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ukpoppet, happy Monday! 

         

        Can you send me a screenshot of what you see on your end, please? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!