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Forum Discussion

Jon9999's avatar
Jon9999
Explorer | Level 4
4 months ago

I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.

I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer:   Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files (x86)\Dropb...
Desktop
Error Messages
Windows
  • xtianp's avatar
    xtianp
    2 months ago
    I have not seen the error since reinstalling the Dropbox desktop application yesterday.
    If I see it again I will post but that may have fixed the issue.

    Thank you! 😊
Saiph's avatar
Saiph
Explorer | Level 4

I got this error today, Sat 17th Aug 2024. Dropbox tooltip says "DropBox 205.4.5765". Windows 10 Home. There was a Windows update yesterday. Has this caused a problem? Will this persist? What is the cause? I have had this error in the past as well. Why does it keep recurring?

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @Saiph, according to Microsoft, the reason for this issue could be related to antivirus programs interfering with DLL loading. 

 

Can you take a look at the article here, to see if it helps?

  • Saiph's avatar
    Saiph
    Explorer | Level 4
    3 months ago

    Thanks for your reply Hannah. I don't fully understand all the technicalities of the article, but it looks like Windows Defender (my only anti-virus) may be regarding some of the Dropbox code as potentially malicious, and preventing it from running properly. I will investigate how I might be able to set up an exception in Defender so it ignores the DLL in question, and hopefully that will fix things.

    • xtianp's avatar
      xtianp
      Helpful | Level 6
      2 months ago

      I'm having the same issue - Windows 11 - I've been having it for a couple of months.  It happens mostly after not using my system for a while and my screen is blank and I come back to it to login.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey xtianp, sorry to hear that.

         

        Did you have the time to take a look at the article I linked in my previous reply on this thread?

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